Improved Data Shuttle Error Messages

Danielle Wilson

Hi Community, 

We’ve released a new tool to help with troubleshooting in Data Shuttle! 

Previously, there have only been two options for error messages and icons in Data Shuttle: a green checkmark when everything is functioning correctly and a red “!” hexagon when a workflow completely fails.

To help better identify a “partial failure,” we’re introducing a yellow caution sign that will indicate when something is wrong with the workflow but some data has been moved. An example of this is where Data Shuttle is expecting 22 columns of data, but there are some rows with 24 fields. Data Shuttle will successfully move data that matches the number of columns expected, but fail to load rows with additional fields. This will be communicated in the run log so users can fix their workflow configuration.

Data Shuttle is available for licensed users on the Business plan, Enterprise plan, and/or Advance Silver/Gold/Platinum users. 

Find out more about Data Shuttle here and learn even more with our help article about this update.

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Best, 

Danielle Wilson

Product Marketing Manager

johngraham78

Thank you @Danielle Wilson. Currently I'm seeing the yellow warning on some of my workflows, and the message says "Workflow Execute: The resource you are attempting to access is locked". Can you explain what this means? Sometimes it works, yet many times the workflow does not. As a result it is not dependable at the moment.

Danielle Wilson

@johngraham78 I believe that would typically mean that you're having "access" issues either on the side of the source or the target. Can you check both the data source that you're pulling the data from and the target sheet you're pushing the data to and make sure you have editor, admin, or owner permissions (if the source & target are in Smartsheet)? If you have any additional issues with this, I'd recommend contacting Support!

johngraham78

Thanks @Danielle Wilson, it seems to be happening when either my excel sheet (target) it open or was opened recently. Once it's been "released", then the push resumes.