Is Smartsheet experiencing issues with dependencies functionality?

Nancy Norgaard

I am currently experiencing issues with dependency functionality. This seems to have started 11/3/22. The functions FS and FF are not working. When FS and FF are leveraged, they extend the dates duration to 2 days vs the 1day duration preset. Are other users experiencing similar issues? Is there an expected resolution on this, if so?

I have been working in Smartsheet using dependencies for over a year now, and never ran into this issue until 11/3.

Andrée Starå

Hi @Nancy Norgaard

I hope you're well and safe!

Yes, I've seen multiple similar reports, and Smartsheet is investigating.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Nancy Norgaard

Hi Andree,

Thank you for the speedy reply! Noted this is an issue that others have also reported and Smartsheet is looking into resolution.

Do you have any sense of ETA for resolution? Are other users only impacted with SF and FF dependencies not working?

Any additional insight you have would be helpful!

Thank you!

Nancy

Andrée Starå

@Nancy Norgaard

Happy to help!

Here are some others with similar issues.

https://community.smartsheet.com/discussion/97440/start-to-finish-sf-not-working-correctly-as-of-11-03-22

https://community.smartsheet.com/discussion/97361/anyone-else-having-a-problem-with-wrong-start-and-end-dates-today

https://community.smartsheet.com/discussion/97492/dependency-duration-not-displaying-correctly-start-to-finish-issue

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Kristin Dudley

So glad to see I'm not the only one with this problem and that Smartsheet is fixing it. Although I ended up adjusting my schedules and now after they fix it I'll have to change them again. :-/

Nancy Norgaard

It's been over a week since the issue started and we still don't have a resolution from Smartsheet. However, have been informed by Smartsheet support that the engineering team is working on it, as a priority. There is no estimated timeline for this fix as of today.

Lorena

Good afternoon,

Today I have the same problem; I have not been able to work my schedules because the predecessors do not work correctly; any change that I need to make seems to be an error window; I issued a ticket with the problem, but I have not received a response yet, this has delayed everything my work today...

Lorena