Upcoming changes to our automated notifications - live today 17th April 2020

I set up a number of automations in some sheets for our marketing team. These generic automations that are weekly status notifications are sent under automations@smartsheet.com (see attachment 1) and showed Smartsheet Automation as the sender name.

I was notified by someone that starting yesterday, these notifications are now showing my name (see attachment 2) instead of Smartsheet Automation as the sender name.

What would cause this change and how can it revert back to the generic notification? I am not part of this marketing team, just someone who helped set up their system of tools and resources. This makes no sense.

I fear the only way to change this is to change my name in my profile to Smartsheet Automation, for real.

I'm another user that has created many sheets for many different departments and want nothing to do with their processing, yet Smartsheets new "feature" to make sheets more "personal" has thrown an wrench in this.

Now users are getting emails that appear as they are coming from me but are actually coming from smartsheet, and are contacting me with regards to processes in departments I have nothing to do with.

I'd also add, as the IT Admin for our org I configured all external emails to have a banner on them notifying staff when an email is coming from an external source. This is done to prevent staff from falling for Display Name spoofing in phishing emails (banner just reminds them to verify the sender Display name matches the email source).

Now Smartsheet is sending my users emails using my name and email address and my users think they are phishing attacks because that's what we've trained them to do. Thanks Smartsheet, really nicely done. I guess email security is something we should ignore.

@Jose Figueroa no option to do so on my Enterprise account. I submitted a Product Enhancement request.

Hi everyone,

The workflow email notifications I have set up are coming through with my name instead of a generic name/email address -- does anyone know how I can fix it? Thanks in advance.

Hi Dina,

Smartsheet made this a new "feature" to personalize emails. You aren't the only one with this issue. See this thread:

Please let your Smartsheet account person or send comments to productinfo@smartsheet.com to voice your concerns. A lot of the rest of us are in the same situation.

susan

Hi Folks,

Recently, a change must have been made to the from name on automation emails. These emails used to be from 'Smartsheet Automation'. They are now marked as being from the person who owns the smartsheet.

How can this be customised?

Thanks,

Jason.

I'd also like to change this. I'm the owner of many alerts that hundreds of people see, and everyone's reaching out to me now.