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Hi all,

we are experiencing some difficulties with Control Center. After logging in we are going to create a new project. It just goes into a constant loading death spin. We have tried to login from Chrome, Firefox, etc… They are all the same. Any suggestions would be greatly appreciated.

Thank you,

Kevin

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IanN

Hi Kevin,

Thanks for posting here. I recommend submitting a Support ticket for this: https://help.smartsheet.com/contact/smartsheetapp.

When submitting, please include as many details as possible to help our team assist quickly.

Things like:

Email address of the Primary Lead (e.g. the owner of the Control Center instance)
Are you working with any Smartsheet Consultants to help you build this? If so, who?
Have you successfully provisioned a Project before?
Are you using an Intake sheet and is there an approved Project on that sheet that is ready to be provisioned?
It might also be helpful to get the Sheet ID of your Intake sheet (when on the Intake sheet go to File → Properties)

That information will help us locate certain information on our backend which could help us resolve quicker.

Thanks!

Ian

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