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Struggling with Notification Preferences
I have a user with the following configuration:
Two automations are defined:
1 - Trigger: When rows are changed. Alert Someone - Send to Specific People (contacts provided)
2 - Trigger: When rows are added or changed. Alert Someone- Send to Specific People (contacts provided)
There is no problem with the notifications firing and being received. The problem is WHERE the notifications are received. The notifications from Trigger #1 are sent to his email ID, however, the notifications from Trigger #2 are sent to Microsoft Teams (he has the Smartsheet app installed).
I would have expected both to be sent to email. Why not?
Is there documentation that can provides clarity?
Best Answers
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Seems like a bug, Iβd reach out to Support.
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Hey @LWright
Yes, this looks to be unexpected, as your workflow should count as a "sheet change" and not a sharing invitation.
Please submit your ticket to Support through the Support Portal with the following information:
- Screen capture of the second workflow build (as you have above, but including the message)
- Identify the Workflow ID (Sheet > Automations > Manage Workflows > three dots in the top right > Workflow Properties)
- Screen capture of the message received in Teams
- Email address of the user that is receiving the notification
- Screen capture of the user's Notification Preferences (as above)
Thank you,
Genevieve
Need more information? π | Help and Learning Center
γγγ«γ‘γ― (Konnichiwa), Hallo, Hola, Bonjour, OlΓ‘, Ciao!π | Global Discussions
Answers
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Seems like a bug, Iβd reach out to Support.
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@LWright I agree with @Brian_Richardson - both workflows should be sending to this user's email as they're sheet changes.
Is it possible that the second notification received in Teams was from a different workflow/action? Do they have any emails caught in their spam?
Need more information? π | Help and Learning Center
γγγ«γ‘γ― (Konnichiwa), Hallo, Hola, Bonjour, OlΓ‘, Ciao!π | Global Discussions
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Thanks Brian/Genevieve for your responses.
Genevieve...Yes, they are from different workflows, but because they both are sheet changes, I expected both to be delivered to the employee's email ID. Is my assumption wrong? By the way, nothing is in Clutter/Junk folders.
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Hi @LWright
My apologies, I meant is it possible the Teams notification came from another trigger... a third trigger (such as someone @mentioning them).
Can you post a screen capture of the full workflow set-up for the second workflow? But please block out sensitive data. π
Need more information? π | Help and Learning Center
γγγ«γ‘γ― (Konnichiwa), Hallo, Hola, Bonjour, OlΓ‘, Ciao!π | Global Discussions
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Understood. We don't utilize @Mentions. The triggers are relatively basic. They are below.
Trigger #1
Trigger #2
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Hey @LWright
Yes, this looks to be unexpected, as your workflow should count as a "sheet change" and not a sharing invitation.
Please submit your ticket to Support through the Support Portal with the following information:
- Screen capture of the second workflow build (as you have above, but including the message)
- Identify the Workflow ID (Sheet > Automations > Manage Workflows > three dots in the top right > Workflow Properties)
- Screen capture of the message received in Teams
- Email address of the user that is receiving the notification
- Screen capture of the user's Notification Preferences (as above)
Thank you,
Genevieve
Need more information? π | Help and Learning Center
γγγ«γ‘γ― (Konnichiwa), Hallo, Hola, Bonjour, OlΓ‘, Ciao!π | Global Discussions
-
Thanks the case has been opened.
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