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Do you know why Smartsheet 'forgets' my existing subscription?
I subscribed and paid for a yearly Pro subscription this October. Everything worked as usual for 3 weeks, then Smartsheet seemed to forget my account and email address completely. When I tried to sign in after 2 weeks of not using it, it requested me to sign up for the trial again. Nothing else worked with the same email…
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Public Holidays
Hi, When we update our public holidays, it doesn't seem to pull through on project plans that were created 2017. Can someone please advise how we can get smartsheets to automatically update projects plans that were created in 2017 with 2018 public holidays? Please note that I have updated smartsheets with the latest public…
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No Activity Users on User Type Admin Center Report
In the User Type Report or any user report, users are part of your count which impacts your overall cost, for 365 days after their last interaction with an asset. When I run the User Type Reports, I have internal and external users with no "Last Activity" date and the # of assets viewed, commented, edit or created the last…
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Unlicensed user name.
Hello Everyone, I have updated unlicensed user name who's part of our organization. I can see correct name in Admin / User Management however, in PMO tasks it' still showing old name and If I edit assignee I can only see old name, not the new name! I was hoping that as soon as I update name in Admin / User Management it…
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Locking of Columns by Groups
Please add the capability to lock/unlock fields/columns for editing by Group Assignment. While Groups can be assigned with or without editing permissions to a sheet, Columns can only be locked for editing so that only administrators can edit locked columns. Being able to assign permissions that would only allow users in…
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Request to Remove Additional Users from Account
Hello, I am facing an issue with my monthly billing over the past two months. I noticed that my bill increased to $120 instead of the usual $72. It seems that additional users were added to my account, even though I did not request this. I have a plan for 3 users only, and I would like to ensure that my subscription is…
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Customize Account Invitation Email
Currently, when users are invited to join a Smartsheet account they receive a standard, system-generated email with no custom message. This has resulted in some users contacting the sender or a Smartsheet administrator, if they know one, to ask whether the email is legitimate or a form of phishing malware. The system…
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Log in as another user
As an admin, when I'm testing out new workflows or other things within RM or Smartsheet, I want to know exactly what users will experience with different permissions and access levels. Right now Smartsheet/RM do not offer this feature, but it would be helpful. I have used this feature in Workfront - link to more…
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Masking certain columns to viewers
Hi all, We have a main spreadsheet where we keep all of our projects including the budget for those projects. I would love an option where I can either share that spreadsheet, but mask certain columns or duplicate that spreadsheet, but not fill in the budget columns and then share that spreadsheet. Is there any option like…
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Give Administrators full vision and access to all sheets
I recently contacted support about this and was amazed to find that what I thought would be a simple function doesn't exist. We have had staff leave recently and not so recently and have had requests from senior management to look for data that they may have stored in sheets that they may of owned or shared or transferred…
