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Refresh Rate of Data in Admin Center Reports
I am in my first reconciliation period under the new USM. Per your recommendation, I am using the Seat Type Report and Sheet Access Report to see the activity of my users and to determine who needs to be a Member, and who should be a Viewer. The Reconciliation period is 30 days, yet the reports don't pull live data and…
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How are users added to the User Management page of the Admin Center vs the user reports?
I have opened MULTIPLE Smartsheet support tickets (which have since been closed) and discussions with our account reps without success so I am hoping someone in the community can help me. Since November 2024, I have been trying understand the logic around how a user is added and removed on 3 user reports User Roles and…
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When an "Owner" leaves the company...
I am in a Division of the company; the division has multiple departments. Each departments uses Smartsheet to various degrees and there is quite a bit of crossover and linking to each others sheets. It's been working great. We recently encountered a situation that caused some…. angst. An employee who was the owner of about…
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New reactivation policy for deactivated users
Hello! I am trying to figure out how/why this new policy was started and how it makes sense. When we have users that are eligible for rehire, we deactivate them and then reactivate them when they are rehired because we use the same AD stuff (even if it's been a couple years). No issue, we're good to go. Now, the policy has…
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Can I export a sheet's shared users list?
Hi, Is there a way to export the users shared to a particular sheet with the user information (name, email)? I don't need the whole account. Just a specific sheet.
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Trying to update a user's email address.
User email changed but when I try to remove and readd with correct address it adds the old one again. I've removed her several times and Smartsheet seems to remember the old email and won't allow me to add the new one.
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What is the sheet limit in business plan?
We are currently on an "silver" enterprise plan with 25 users and 22 provisional users until August 26, 2025. I'm exploring different ways to use smart sheet so I don't have to nearly double my costs with subscription model. Any help would be greatly appreciated, thanks Jef
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Allow New Users Under the New User Subscription Model to be set to Viewer
Currently when adding a new user - they are hard-coded as a Member. I have a client who knows the user will be only a Viewer and not have access to edit any sheets. She has to wait until the next day to go in and update the user to Viewer. This is really inefficient, and frustrating. They are busy and don't want to have to…
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Detailed asset access report showing assets actually accessed / edited during a set timeframe
Would like to have a way to get a list of Smartsheet assets that each user has viewed and/or edited within the last 90 (or 'xx') days? The Sheet Access report only shows the assets that each user is shared to - but it does not show you which assets they have actually accessed and/or edited. I would think this information…
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Merged: Allow Smartsheet Admins to send custom enrollment and invitation emails
This discussion has been merged.