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Unable to delete old data
Hi My Smartsheet Business account was inactive for 3-4 months; but now when it's active again, I do not have the permission to delete my old data (I tried deleting a single item like a sheet but it didn't work). Some facts: All the old data was created by me only. There is no other person in my Smartsheet account. I never…
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Seat type report - what is an "edit"?
Hi all, I ran our Seat Type report as part of the true up, and I noticed that a single user has made almost 550,000 edits in Smartsheet in the past 365 days. This is not a power user, the user account doesn't create items. I have 3 other outliers in the 10,000-20,000 range. So now I'm curious, what constitutes an edit in…
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Best Practices for documenting Smartsheet Assets and automations
Looking for ideas on documenting implemented Smartsheet Solutions across the company. We have had a team member leave the company and having difficulty (1) Finding everything she created and (2) how it all interacts.
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Authorization for Connected Users
There currently is not a way for System Admins to be notified of, and, approve or disapprove of a connected user in the Admin Center. Anyone that has an email on an approved domain has the ability to create a free account, whether they were authorized to or not, and becomes counted as a connected user for 365 days after…
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Is the SmartSheet Support Portal and AI Assistant working correctly?
Wondering if the AI assistant is meant to be working or if it's an experimental feature? I spoken with the ChatBot and I thought that it would go ahead and create a ticket and have someone call me back to investigate an issue with User, Seat, Group Management. After 2 hours I realised that there weren't any tickets…
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Allow assigning users to groups during account creation
It would be nice to be able to add a user to a group when creating their account. In the current set up it is two step process so many users end up not getting assigned to groups. If this was coupled it would make the user and group management more effective.
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Changing single asset access on new membership model
Hi there - We recently transferred over to the new membership model. In the past, I could change a user's access on a single item in a workspace without changing the workspace permissions. For example, a user could be an Editor on a report but overall have Viewer access to the workspace. However, now I am finding that I…
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User Types for Update Requests/Forms
Hi there! Our Account Manager today informed us that users would need to be paid members to receive and complete Update Requests going forward. I can't imagine that Form users would need to be members, but I don't know how that differs from Update Requests, since neither requires access to the underlying sheet. Is it…
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Bulk Delete/Deactivate Users
Add the ability to delete or deactivate many users at the same time. Currently this has to be done one by one so this feature would save a lot of time.
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Difference between managed and unmanaged resource in Resource management
Hello everyone, I’ve recently started to use Resource management in Smartshet and I’m still learning how to fully take advantage of its functionalities. I have a few questions, because som things are bit unclear for me and I hope that community can help me. I understand that there are three types of users in resource…