Automations

I have set up automations to notify contacts where it is triggered by a change in row with condition(s). However some worked, and some did not. For those that did not work, there is no automation run failure alert. Can someone advise where have I not set up properly or not aware of?

Hello, I am experiencing an issue with automations in Smartsheet. Some workflows continue to run normally, but others stop working intermittently even though they were previously functioning as expected. The issue does not appear to affect all automations, only certain ones. An important detail is that when the affected…

I'd like to speak with a human support agent regarding this issue. I have already reviewed the workflow configuration and Activity Log, and the issue cannot be explained by the current automation settings. Existing rows that were already marked as “Completed” were changed back to “In-Review” by Smartsheet Automation, even…

I'm using Claude to read documents, extract summaries and certain data components then create rows in smart sheet for a document catalog. It would be really helpful if it could also upload the document as I'm having to do that step manually

This discussion has been merged.

What I'm trying to do: read task dependencies from a sheet programmatically (to render a dependency graph / better Gantt) using the AI connector tools — i.e. the tools an assistant calls, like get_sheet_summary, find_in_sheet, and get_columns — not the raw REST API. Two blockers I've run into (on a normal sheet with a…

Two of my five automation workflows appear to have just randomly stopped performing on April 9, 2026. All others, which would/are performing as normal and would be functioning alongside the other workflows, are functional and appear to be untouched by this 'bug'. Help I've tried all that I can think of.

Good Day All, I have set up a basic automation that once a line is created in a sheet that it will notify the "Approver". When I hit the toggle to activate the automation, it won't activate. When I click it it says loading and never changes. I cannot figure out why the automations are not working based on everything I have…

We created a tracker for the Records Management team and need all emails coming from the tracker to come from the email address associated with the team. Is there a way to have all emails come from this specific email? I see options for the owner or from general smartsheet but not an option to have it come from a different…

Is anyone else experiencing this issue today (7/28/2026)? Every time an automated email triggers on its own today, whether it's a regular alert, update request, etc, the values that usually appear when the automation workflow includes a field in curly brackets (ex: {{First Name}}) appears as a weird alphanumeric value in…