Any success creating a new Jira ticket from Smartsheet using the Jira Connector?

This is supposed to be doable. I created a Smartsheet sheet that has all of the required Jira fields as columns. From the sheet I created a Smartsheet Form to collect all of these Jira fields. I then connected to our Jira instance with the Smartsheet Jira Connector and made sure the field mappings were bidirectional. No luck getting a new Jira ticket created. Smartsheet Customer Support suggested I reach out to the Community.