Automated Workflow...What is the best way to optimize the Update Request?
I am trying to set up an automatic workflow that will send a notification to users who have tasks assigned to them on a weekly basis (recurring) to get status updates. I have created the following request with a custom message:
However, some users are not seeing the customized message, so they are unaware of the task that I am asking them to update...it looks like this in their inbox:
The other issue is that, this is not consistent...some users are seeing the customized message while others are not.
Also, I do not want users with multiple assigned tasks to get a separate email for each task, I want them to get one email that allows them to scroll through each task and update.
What is the best way to optimize the automated workflow to achieve this functionality?