Hyperlink for mailto: in Reports, Dashboards and Grids

Trang Nguyen

I've seen this topic come up a few times now, but couldn't find an enhancement request submitted. It would be nice to have the ability to link email addresses in Reports, Dashboards and Grids. The dynamic contacts in Smartsheet is a nice feature turning email addresses to a standard First/Last Name, but could we add the mailto: link when those dynamic contacts are created or even have the ability to create those hyperlinks with a formula?

Cindi Meche

Hi! I understand I am not the first person to request this, but it seems like a basic need. Can you provide the option for links in a dashboard to be an email address that opens up an email client?

Nikisha Mellstrom

It would be nice to have the functionality to be able to create a button to send an email.

Kaysi McNichols

To support greater business efficiencies for certain roles - enabling the "mailto" email URL on Dashboards would be a BIG WIN. (especially in the admin world) I would LOVE to be able to create organized/delineated shortcut widgets with clickable links that allow the user to immediately email PoCs.

AlexisV

Agreed; this feels like a basic need for dashboards.

Elizabeth Gullam

Adding my vote, this is a key need. Just had to explain to my team that I couldn't make this basic function work - they were NOT impressed.

Genevieve P.

Hi all,

This is now available in Dashboards by using the Rich Text Widget!

Any email address added to the rich text widget will be automatically converted into a mailto link. When dashboard viewers click on this link, their default email client will open, allowing them to easily compose and send a message to that email address.

Note that mailto links will not be applied to existing rich text widget email addresses - you will need to edit and then save your existing widgets to apply the new feature.

Mailto is not supported on mobile or desktop at this time, so please keep providing your feedback and scenarios to this thread for the Product team to review.

Thank you!

Genevieve

Erica L.

Can this be added to Forms too? I've learned in the past that we can't hyperlink a mailto email address in plain text at Forms.

Thank you!

Anastasiia

So the link will automatically appear once it is added into the Rich Text widget ? I added the e-mail, but it is stated now as the plain text without any links. Did anyone face the same issue ?

Shawn Clemmons

I use SmartsheetGov and apparently the mailto feature for Rich Text Widget doesn't work. I know SmartsheetGov never gets the really useful features. Will this be changing in the near future? Also, I'm still waiting for conditional logic for Forms. This would be a great addition to the SmartsheetGov product and allow me to use Smartsheet for so many more forms. Right now I am forced to use Microsoft Forms because of this limitation.

Geilisa

Finally this has been added and it is almost perfect. It works pretty good on Dashboards, still gives errors but if you ignore them it works. However, if you add the Dashboard to a WorkApp, the Mailto: link does not work at all.

Getting closer!

Jake_Dowson

The ability to encode email addresses and phone numbers as hyperlinks like Excel and other applications is still needed.

We need this to work as a formula from the grid up through reports, dynamic view, work-apps etc.

Hannah Craven

Adding a comment to emphasize what others have already said - we need to be able to make email addresses and phone numbers clickable hyperlinks within basic grids.

Shawn Clemmons

Any word on if this will be available in SmartsheetGov? Currently the mailto: feature does not work on dashboards I create.

Any help or insight is appreciated.

Casey Edwards 15

I cannot get the fix to work on my dashboard. I have recreated a new rich text widget and retyped the email address. It works when I am logged into Smartsheet after I save the dashboard, but from the published view-only dashboard, it doesn't do anything/doesn't work. I tried adding adding a space, or editing the url, but neither resolves the issue with a mailto url.

Erin Horiuchi Green

https://community.smartsheet.com/discussion/comment/413213#Comment_413213

@Jake_Dowson Whom is your email provider? Is it Outlook?