Pro plan limitations

Jake numba 1

When I try to make a report on multiple sheets it tells me to upgrade my plan to pro plan. I'm already a pro plan subscriber.

Andrée Starå

Hi @Jake numba 1

I hope you're well and safe!

Strange!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Genevieve P.

Hi @Jake numba 1

I'm happy to clarify here; selecting multiple source sheets for a Report is a feature that is only available to Business or Enterprise plans. If you're Licensed on a Pro Plan, you'll see an upgrade prompt to upgrade from a Pro plan to unlock this capability.

Here's the Pricing Page for each plan that identifies what features are available per plan-type: https://www.smartsheet.com/pricing

Cheers,

Genevieve

HE245

The bummer about this is it's not really "in the brochure". Smartsheet says you get "unlimited reports" on Pro. But then when you build (speaking from our viewpoint here in our small business) 30 different projects and you need to look at them all from a report, you find out you can only have one sheet per report.

That's kind of useless since you could just go look at the sheet. You don't really need another layer of interface on a single project. It's when you need to see data from multiple projects or sheets that a report becomes a useful feature.

In other words "unlimited reports" means zero if you can't have multiple sheets in a report.

JG2

I use SS extensively at work, but setup a Pro plan for personal use to keep things separate. The Pro plan has too many limitations including not being able to use summary fields or reports. That completely limits what can be done with the application including effective dashboards. The next plan up is cost prohibitive because it requires 3 users which I do not need. Why not create another level of plan that includes all features for a single user?

dewpaul

I completely understand the frustration. I recently tried using Smartsheet for a small project, hoping to explore new features, but I ran into the one-sheet-per-report limit. Despite the "unlimited reports" promise on the Pro plan, I still get an error even when zero sheets are selected for my report, and I have not received a support response in over 24 hours.

I have introduced Smartsheet to three companies in the past, but I just can't do it anymore with so many good alternatives available. This limitation forces me to submit support tickets for what should be a basic reporting function, and it feels like the platform is designed more for larger teams than for small businesses or single users.

Has anyone found a workaround or heard of any upcoming changes?