Docusign Integration fields not consistently populating

Bimby ✭✭
edited 07/12/23 in Add Ons and Integrations

When I send a generated e-sign document to myself, who is the administrator on the docusign account, all the Smartsheet mappings are working correctly (all the fields are transferred and displayed in the generated document). When I send the documents to anyone else, the fields are blank.

I am at a loss!


  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    Hi @Bimby

    I hope you're well and safe!

    Can you elaborate and share some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help.

    I hope that helps!

    Be safe, and have a fantastic week!


    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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