Docusign Integration fields not consistently populating
When I send a generated e-sign document to myself, who is the administrator on the docusign account, all the Smartsheet mappings are working correctly (all the fields are transferred and displayed in the generated document). When I send the documents to anyone else, the fields are blank.
I am at a loss!
Answers
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Hi @Bimby
I hope you're well and safe!
Can you elaborate and share some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help.
I hope that helps!
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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