Platform/ account name for autoemails

Lizk2

How do I change the name that is tied to our account and listed on automation smartsheet emails? I have automations set up to alert people in our company, but instead of the email looking like it is coming from me, it looks like one our IT guys sent it and they are reaching out to him with updates.

In our account settings I switched our main contact from his name to myself but that did not seem to change anything.

Ramzi

The email address in From will be the sheet owner. So an option is to use a service account (a company account, not a person) that can own the sheets.

I hope that helps.

Ramzi

The email address in From will be the sheet owner. So an option is to use a service account (a company account, not a person) that can own the sheets.

I hope that helps.

Andrée Starå

Hi @Lizk2

I hope you're well and safe!

Smartsheet is working on a solution, but I don't have a launch date.

More info.

From email name for smartsheet automations

William Lupo

Jun 22, 2022

There should be an option to set a FROM display name for email from smartsheet automation.

Now, these come from "owner via smartsheet" and are confusing, often unrelated to the purpose, not relevant to the form intake workflow, and are a security concern.

When can this be addressed?

thanks

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I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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pstevereynolds

Thanks Ramzi and Andre

Andrée Starå

@pstevereynolds

Happy to help!

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