Platform/ account name for autoemails

How do I change the name that is tied to our account and listed on automation smartsheet emails? I have automations set up to alert people in our company, but instead of the email looking like it is coming from me, it looks like one our IT guys sent it and they are reaching out to him with updates.

In our account settings I switched our main contact from his name to myself but that did not seem to change anything.

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Accepted answers

Ramzi

The email address in From will be the sheet owner. So an option is to use a service account (a company account, not a person) that can own the sheets.

I hope that helps.

All comments

Ramzi

The email address in From will be the sheet owner. So an option is to use a service account (a company account, not a person) that can own the sheets.

I hope that helps.

Andrée Starå

Hi @Lizk2

I hope you're well and safe!

Smartsheet is working on a solution, but I don't have a launch date.

More info.

https://community.smartsheet.com/discussion/92481/from-email-name-for-smartsheet-automations

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

pstevereynolds

Thanks Ramzi and Andre

Andrée Starå

@pstevereynolds

Happy to help!

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