Custom Jira Field Only One Directional (Grayed Out)


I've created a bi-directional Jira Connector, however one of my custom Jira fields Smartsheet is only showing as one-direction from Jira (Jira -> Smartsheet) where it used to be available in all contexts (Smartsheet -> Jira). It's now grayed out and cannot be changed.

What could be the reason for this?

Best Answer

  • Ramzi
    Ramzi ✭✭✭✭✭
    Answer ✓

    What's the field type in JIRA?

    Also, try changing the column type in Smartsheet to Text/Number instead of Picklist

    Smartsheet Solutions Architect