Azure authentication & process mailboxes
Sysadmin Security question - My understanding is if we use Azure authentication as SSO and auto-provisioning, everyone that logs in to our enterprise account has to be real person with their own email address. We cannot assign a license to a 'process mailbox' that multiple people access. We're in a Microsoft environment obviously (Azure, Exchange).
This question is coming from Control Center blueprint owners. The Smartsheet help on CC says to use a process mailbox so multiple people can administer the Control Center. I don't believe that is an option for us given our mandatory authentication to Azure Directory.
I'd appreciate confirmation from those that understand the security settings.
Answers
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The use of the “process email” or a dedicated service account in Smartsheet Control Center is not mandatory. This is just a recommended tip to avoid changing the Primary Lead each time if they leave. This way, you can transfer Primary Lead duties to another user without updating the Primary Lead account in Control Center. For more information on this see the help article on Control Center: Managing the Primary Lead role.
Cheers,
Hamza
