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Redisign how you merge e-mailed notifications for the same user


When you work with workflows and customized messages in workflows, the automation will generate separate notifications if six or fewer rows are triggered simultaneously. If seven or more rows are triggered at once, the system removes the custom subject and message body -> this merged notification results in the user receiving a table with no message body and the subject line defaults to the internal name of the workflow. This seems like a very poor design to me. Every single time this happens the user either ignores that merged notification or e-mails someone back to ask "What is it?" "What do you need me to do?"

A simple solution would be to let the Sheet Owner/Admin decide on their notifications merge functionality. Let us decide which once we want to merge as opposed to doing it automatically and dropping essential information, which in turn makes the notification itself confusing, if not worthless.

Until fixed, we're advising users to try to avoid the trigger of this merged notification by not triggering too many at a time. Essentially, this defies the purpose of Smartsheet creating that feature, doesn't it?

Thank you for your consideration.

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