Dynamic View on a Dashboard

Stephanie Lane

I embedded a Dynamic View on my Dashboard and it is coming through with random highlighting of the cells that is not on the Dynamic View or the source Sheet. I did not have this issue when I added a widget of the report before it was converted to Dynamic View. Is this typical behavior for Dynamic Views on a Dashboard?

Andrée Starå

Hi @Stephanie Lane

I hope you're well and safe!

Can you share some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Stephanie Lane

I'm referring to the light aqua color and the white. The yellow and the sky blue highlights are ones I have formatted.

Andrée Starå

@Stephanie Lane

Can you also share a screenshot of the sheet?

Stephanie Lane

Andrée Starå

@Stephanie Lane

You mentioned that you've added some color to the sheet, but I can't see it.

Stephanie Lane

Andrée Starå

@Stephanie Lane

Try these troubleshooting steps first.

• Log out / in again
• Try a different browser
• Try the browsers in Private/Incognito mode
• If possible, check if other users have the same issue

If the steps above don't solve it, and If you haven't already, I recommend submitting a support ticket through the new Smartsheet Support Portal and providing the results of the troubleshooting steps above.

Did that work/help?

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Stephanie Lane

Andree - thanks for your suggestions. I do have a ticket open, and after some time with the specialist, the problem could not be resolved (he was indicating the same steps you suggested) and it is being escalated to the next level.

Thank you so much for trying to help!

Andrée Starå

@Stephanie Lane

You're more than welcome!

Feel free to report back what the issue was.

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