Anyone having connectivity issues between Smartsheet and Outlook?
![Kristen Christman](https://us.v-cdn.net/6031209/uploads/userpics/0HEYIQBU0AAD/nVOBWEB5MSV2H.png)
Since the CrowdStrike kerfuffle last Friday, we haven't been receiving any emails from automation@app.smartsheet.com and proofing@app.smartsheet.com. I'm not sure if it happened as a result of the global IT event or if it was a coincidence, but while it seems like all automations and such are working on Smartsheet's end (I can see updates as I should be via the Notifications section) nothing is pushing to our Microsoft Outlook. Our internal IT team has been alerted of this, but I was curious if any other Smartsheet and Microsoft Outlook users were experiencing this same disconnect.
Answers
-
I've checked our records and haven't found other users reporting the same issue. As you mentioned, it could be related to the recent issue Microsoft experienced.
If the issue persists, I recommend reaching out to our Support team for tailored assistance through a private channel: Smartsheet Support. Please include as much information as possible, such as the affected sheets where the automations are not working.
I hope this information helps!
Cheers,
Isaac
Join us at Smartsheet ENGAGE 2024🎉
October 8 - 10, Seattle, WA | Register now
-
I am having that issue. I am no longer receiving emails from "automation@app.smartsheet.com" if it is a new assignment. 😕 I do receive emails on comments if I add my email address. I have checked SPAM and my MS Quarantine folder with no luck of figuring out what the problem is. Getting those emails made my workflow much simpler to manage!
-
@Lynn Keys I had our IT team whitelist that email address (despite it coming through to our inboxes with no issues prior to the CrowdStrike/Microsoft issue a few weeks ago) and within about 30 minutes, emails began coming through. It wasn't retroactive, so I had our team go into the Smartsheet Notifications (bell icon) on their accounts and review all notifications to ensure nothing was missed during the blackout. Good luck!
-
Thank you! I have been receiving the new assignment emails the last couple of days. 😎
Categories
- All Categories
- 14 Welcome to the Community
- Smartsheet Customer Resources
- 62.1K Get Help
- 348 Global Discussions
- 199 Industry Talk
- 427 Announcements
- 4.4K Ideas & Feature Requests
- 133 Brandfolder
- 127 Just for fun
- 127 Community Job Board
- 455 Show & Tell
- 28 Member Spotlight
- 1 SmartStories
- 282 Events
- 36 Webinars
- 7.3K Forum Archives