Automated messages send rows filled with dark color

cbredehoeft

Hello, I am having an issue with automated messages. The issue is the rows I selected to send are coming in via email with the background filled in a very dark color. It is very hard to read and will likely be ignored by users. It is happening when using several automations. However, here is an example of the most recent.

Paul Newcome

Have you tried all of the troubleshooting steps outlined in the below thread? If so, what were the outcomes?

Why is the confirmation email showing all of the fields/rows filled in this dark blue?

cbredehoeft

Jul 24, 2024

https://us.v-cdn.net/6031209/uploads/LWEJXDJCQF1A/smartsheet-community-7-24-24.png

Any suggestion how to correct this issue so the fields are not filled in. In the grid is below and the first 4 rows are this color but not the rows that are being pulled in. TIA

https://us.v-cdn.net/6031209/uploads/ATAGKHPICMON/grid-view-for-ss-community.png

---

View Post

cbredehoeft

@Paul Newcome Thanks so much! You were right in that I had row filled beneath the conditional formatting. I appreciate your prompt replies- as always!

Paul Newcome

Happy to help. 👍️

Paul Newcome

Have you tried all of the troubleshooting steps outlined in the below thread? If so, what were the outcomes?

Why is the confirmation email showing all of the fields/rows filled in this dark blue?

cbredehoeft

Jul 24, 2024

https://us.v-cdn.net/6031209/uploads/LWEJXDJCQF1A/smartsheet-community-7-24-24.png

Any suggestion how to correct this issue so the fields are not filled in. In the grid is below and the first 4 rows are this color but not the rows that are being pulled in. TIA

https://us.v-cdn.net/6031209/uploads/ATAGKHPICMON/grid-view-for-ss-community.png

---

View Post

cbredehoeft

@Paul Newcome Thanks so much! You were right in that I had row filled beneath the conditional formatting. I appreciate your prompt replies- as always!

Paul Newcome

Happy to help. 👍️