Additional Options on Alert Automations

jl.furstenberg

We use alert automations frequently with non-Smartsheet users. I DO NOT want to include the sheet link to the alert email, I just want to include attachments (that were generated via document generation). There isn't an option for only including specific fields.

I have received dozens of emails where the email recipient clicked on the sheet link, trying to access documents. This is really frustrating for Smartsheet admins and the recipienst. Smartsheet should really consider user experience and user interface. If all I see in my email preview window is a large hyperlink to the sheet, naturally I am going to click on that first. I am not going to scroll to the bottom of the email to find the attachments (which are in much smaller font).

Also, I do not understand why there isn't an automation option to send attachments. This would be an alternative solution.