JIRA connector error

scot tupper

Hello community,

Recently created a bi-directional sync and have experienced some very random errors. This is JIRA coming into Smartsheet and we have it set up to only bring in a JIRA number nothing else. Permissions are set correctly.

Has anyone experienced this?

"Smartsheet REST exception occurred. Error code: 5536. Error Message: The value for cell in column {0}, did not conform to the strict requirements for type {1}."

Thanks

Danielle Wilson

@scot tupper I'd recommend changing your columns from "restrict to list" and see if that helps!

SSFeatures

Hi,

Did you setup the bi-directional sync and then change the types of your columns? What type of column your first column in the sheet?

scot tupper

Hi @SSFeatures no changes. It is a drop down with restrict to list values checked. We are not syncing this column BTW. We used to use this exact same sheet with a one-way flow from JIRA without issues.

Thanks

Danielle Wilson

@scot tupper I'd recommend changing your columns from "restrict to list" and see if that helps!

scot tupper

@Danielle Wilson that was going to be my next step, thanks.

scot tupper

Per your suggestion I unchecked restrict and ran it again, same error message. I guess a ticket to support is in order. Thanks

scot tupper

Per Smartsheet support, I had to uncheck all columns that had Restrict to list values.