Smartsheet Automation received and submitted by user, but not appearing in sheet

Stuart Richmond

Hi there,

I'm hoping you can help with an issue I'm having with a sheet.

I created an expenses sheet. Once the expense is submitted, via form, to the sheet, I can check a box, click save, and it sends an automation request to a budget manager to approve or decline the expense.

This is in the form of a check box.

The user in question receives the smartsheet request via email, and can open the request. The user then checks the box and submits the response, but the sheet does not update to reflect this, and the box remains unchecked.

Has anyone had any experience with this before and is there a workaround?

Thank you in advance

kowal

Hi Stuart,

It sounds pretty weird as this is the basic functionality of Smartsheet.
I assume you are using the Request for Update here?

And the person pressed the Submit button in the request form?