How do I create an automated email that includes all attachments at once, including a mapped doc?

SarahT82

Hi all,

I'm trying to figure out the correct automation settings to have one email sent that will include a link to all attachments. I have set up a mapped document and automated email for when a row is added or changed. Currently, I'm receiving two emails - one for the new row with attachment links and an additional email for when the mapped document is added to that row. Is there a way to receive all of these attachment links in just one email? It takes a few seconds for the mapped document to be added to the row, which is causing a second email to be generated.

Thanks for any help you can provide!

Sarah

Jason Tarpinian

Unfortunately no. You can build an automation that triggers from an attachment being added/updated, but that automation will include a link to only the attachment that triggered the automation.

The only work-around I know of, is that if you make the automation an update request, when the user clicks on the email link to submit their updates, and you have attachments included, they will see the full list of attachments to that particular row. It's kind of messy though because the attachments aren't actually in the email, and instead in the actual update request.

Jason Tarpinian

Unfortunately no. You can build an automation that triggers from an attachment being added/updated, but that automation will include a link to only the attachment that triggered the automation.

The only work-around I know of, is that if you make the automation an update request, when the user clicks on the email link to submit their updates, and you have attachments included, they will see the full list of attachments to that particular row. It's kind of messy though because the attachments aren't actually in the email, and instead in the actual update request.