I recently went through a support engagement where our backups would not download, and the root cause turned out to be A) the backups were configured to include attachments, and B) there were either too many attachments or some attachments were too large. In the end, Support offered me these ideas:
This leads to some ideas for tools that Admins of workspaces need in order to manage this proactively. Curious to see the Community talk about alternatives or any ideas not listed here:
Very insightful request - gets my support for sure. I had not considered those implications until now, and they are things most of us won't consider until we suddenly need them and then discover our back-ups are not as we expected.
A great reminder to test back-ups - invariably I am confident knowing the back-up is there in case I need it, but would be pretty devastated to discover I needed it in anger and couldn't download it
Rich Coles
Prodactive | Smartsheet-aligned Platinum partners
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