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Restore the ability to add new users to WorkApps

WorkApps used to be able to be shared with anyone, with or without Smartsheet credentials. My organization leverages WorkApps to get data insights to external partners, and they have been an excellent means of delivery. In fact, the data we generate and provide provided context and motivation for new users to onboard with Smartsheet.

However, the ability to add new users to WorkApps has been disabled. What was once a streamlined process of adding a user, shepherding them through account setup, and giving them instant access to relevant, actionable data, is now complicated by the fact that they need to set up a Smartsheet account on faith alone, let us know they set up the account, and then check back after we have granted access. This method of working is cumbersome and counterintuitive, and diminishes the value of the Collaborator pack, and indeed, WorkApps and Smartsheet by extension.

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  • Hello,

    We are experiencing the same issues, what was once a simple easy way to grant access to people to view information has become difficult and more work for both us and the collaborator. Could this be reverted back to the original way of working?

    Thanks