Smartsheet Automation Email Delay – Takes Around 20 Minutes to Send

Vinoth
✭
I have set up an automation in Smartsheet to send an email notification when specific conditions are met. However, I’ve noticed that there is a delay of approximately 20 minutes before the email is sent.
Is this expected behavior, or is there a way to reduce the delay? Has anyone else experienced this issue, and are there any best practices to ensure emails are sent promptly?
Any insights or recommendations would be greatly appreciated!
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Answers
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20 minute delay seems unusual😶
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Hey @bilism_kaley
To clarify, your workflow is set to run 'when triggered' vs 'hourly' or some other time setting?
Kelly
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