System Admin or another role for Ability to View/Report on All Workspaces

BiotechCambridgeIT

Smartsheet needs a critical feature enhancement to align with industry-standard SaaS practices: grant System Administrators inherent visibility into and access to all workspaces within the organization. Currently, admins are severely limited in their ability to oversee and manage workspaces, relying entirely on individual workspace owners to grant access. This creates significant challenges for data governance, security audits, troubleshooting, and user support. In nearly every other SaaS platform, administrative roles have inherent oversight of the platform's data and resources. This is essential for effective administration and is a standard function of 99% of SaaS solutions.

Providing System Admins with the ability to view and access all workspaces, including the option to assign themselves or other users as needed, would dramatically improve Smartsheet's administrative capabilities. This would enable proactive management of data security, ensure compliance with internal policies and external regulations, and streamline troubleshooting and support processes. We urge Smartsheet to prioritize this feature request to empower administrators with the necessary tools to effectively manage their organization's Smartsheet environment.