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Add users on seat types page
October 8, 2025 System Admins can now add users on the seat types and true-up page in Admin Center. This new feature saves System Admins time by enabling them to add individual users directly on the seat management page as well as add users in bulk via file upload. Users can be assigned paid Member or free Viewer seat…
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Please reinstate the email notification when a user accepts an invite.
Previously, all SysAdmins would receive an email notification when a user accepted an invite to the plan. Currently, the notification goes to the "Main Contact" noted in Account Administration. In our case, the Main Contact does not create user accounts, so it doesn't make sense to send to only them. Can you reinstate the…
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What would be a reason to restrict access to accessing the Control Center app to System Admins?
Hi, System Admins granting access for users to gain access the the Smartsheet Control Center application is a new concept to me. Can someone explain why Smartsheet would set up SCC like this? If there is a logical reason and we wanted to create an intake form for users who want to request access, what types of questions…
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Is there a way to restrict unlicensed users from getting the pop up for a trial license?
We are trying to find a way to restrict this trial license pop up. The user groups within our company are setup on the admin side as un-licensed. We also have our domain list set up in SysAdmin as well. Not sure if there is any way to restrict this pop up?
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Plan & BIling
Hi, Currently i'm on business plan, and i have 2 paid users, I've converted 3 more users into paid users from provisional membership, please clarify the below points it's very confusing. 1. in attachment 1 it says 0 of 2 members, 2. in attachment no.2 it shows Billable seats 8 and purchased member seats 5, additional seats…
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Automating Seat Management now generally available!
September 3, 2025 System Admins can now automate Provisional Member approvals through IT service management (ITSM) systems like ServiceNow, Atlassian, or Freshservice. The newly available integrations streamline seat management and reduce administrative workload for System Admins at organizations with large numbers of…
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New seat management downgrade updates
August, 26, 2025 Retain group access: Downgraded Members will remain in their assigned groups to ensure continuity. Maintain consistent permissions: Downgraded Members will retain access to their assets with permissions aligned with their Seat Type. If they become Members in the future, their original asset permissions…
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Allow System Admins to View and Manage All Active API Tokens Across the Enterprise
Description: As a Smartsheet System Admin for our enterprise account, we need the ability to view, audit, and manage all active API tokens created by users in our organization. Currently, admins have no visibility into which users have created tokens, when they were created, what they’re used for, or whether they’ve…
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The new seat type report is available for System Admins!
August, 25, 2025 To eliminate customer confusion between the separate User List and Seat Type reports, we have launched a new, consolidated report to serve as a single source of truth for seat management. This unified view combines all important permission and usage information, adding key billing dates to make it easier…
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Permission levels to recovering deleted items?
Hello Smartsheet Community, I have a plan admin that deleted items from a workspace (they are not the owner of) but when attempting to 'un-delete' they receive the attached error. They did a test and were able to recover an item they own by dragging into a space they own, but they do not own any of the important items…
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Replacement for Workspace and Sheet Sharing Reports for System Admins and Workspace Owners
Recently SmartSheet removed the Workspace Sharing Report as a viable option to audit workspaces and sheet shares. This impacts our auditing process heavily as it would now require an auditor to or Workspace owner to manually check each and ever entities file sharing tab to assure no one inappropriately shared out…
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Refresh Rate of Data in Admin Center Reports
I am in my first reconciliation period under the new USM. Per your recommendation, I am using the Seat Type Report and Sheet Access Report to see the activity of my users and to determine who needs to be a Member, and who should be a Viewer. The Reconciliation period is 30 days, yet the reports don't pull live data and…
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We've added bulk seat upgrades to the 'Seat types and true-up' screen
July, 15, 2025 We've added the ability to upgrade seats to Member on the 'Seat types and true-up' screen for more scalable and systematic management. Learn More Environment Availability: Commercial US, Commercial EU, Commercial AU Plan Availability: Pro, Business, Enterprise Subscription Model Availability: User…
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I have given admin access to 2 users but they cant access locked cells. am i missing something?
Hi everyone, this is the first time i have needed to post a question. i have been using Smartsheet for about a year and have developed the environment to suit our business quite easily, now i have it running i have set up all of the users (previously everyone was using the 1 login while i set it up). However now i have an…
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Manage seat types more effectively at scale!
To provide you with greater control over your Smartsheet subscription, we have implemented the following updates: Modified Provisional Member counts: Now, Provisional Members are considered anyone who’s commented, edited, or created in the last 90 days versus just being shared to assets with Commenter or Editor access.…
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Remove User API enhancements now generally available!
April 30th, 2025 SysAdmins using the Remove User API can now leverage enhanced API functionality to align with the updated Smartsheet governance framework. These updates ensure that removal of users adheres to plan-level security controls, reducing administrative complexity and improving compliance. Removing users from the…
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Ability to select standard or alternate sheet access and published items reports
According to the following article, two types of sheet access and published items reports exist, but only one option is available for a given plan with no ability to select which one. Given the alternate versions give more usable information for working with the Smartsheet API, system admins should have the option to run…
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Manage System Admin Membership through the True Up screen
Every other member type is managed through the True Up screen in the user subscription model. System admins should be no different, and once the old licensing model is fully decommissioned across all Smartsheet contracts, there won't be a need for the manual toggle. I'm concerned if this isn't changed proactively, that…
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Group Management - Automation Ideas/Suggestions
Has anyone come up with automation for adding people to groups? I'm currently using an Excel file to help me determine what groups new hires should be added to; then I add them manually. It would be nice to find a way to automate this.
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Deactivate and Reactivate API enhancements now generally available!
April 1st, 2025 SysAdmins using the Deactivate and Reactivate API can now leverage enhanced API functionality to align with the updated Smartsheet governance framework. These updates ensure that deactivation and reactivation of users adhere to plan-level security controls, reducing administrative complexity and improving…
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Security Score, now generally available!
March 26th, 2025 The Security Score helps SysAdmins assess and strengthen their Smartsheet security posture by providing a data-driven score based on implemented security capabilities. Rooted in industry best practices, the score includes a categorized policy breakdown and an intuitive metric to track security strength and…