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Sheet Access Report - Errors due to Commas and Quotes in Sheet Name
Sheet access report - currently generating errors due to sheet names that contain quotes in the name (e.g., "Client Name" text text text) Prior to recent changes in the report, these were not a problem. We cannot control what characters people put in sheet names. Some also have commas in the sheet name. I've been running…
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RM View in a Workapp
Hello, I'm currently trying to build out a solution for my project planning team and using workapps to provide visibility to all the information they need to see when planning out the incoming projects. I want to include a view on my workapp so the planners can see what projects are in each program currently and what…
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Admin Locked Out After Domain Change – Access Blocked for 2 Months (High Business Impact)
Hello Smartsheet Community, Our company recently went through a domain/email change, and since then one of our team members has been unable to access her Smartsheet account because the previous email tied to the account is no longer accessible. We have attempted several times to update the account to the new email address,…
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Looking for Guidance on Conducting My First Smartsheet User True‑Up
Hello, I am preparing for my first rue‑up under the User Subscription Model, and I would appreciate insights from those who have already been through this process. A few questions for the group: Do you typically send communications to users whose accounts will be converted to Viewers or have their license status changed?…
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Superuser administrator access
I'm the system administrator for several digital tools in my company's IT department - including Smartsheet. I am Core Product certified and have been the Smartsheet system admin since 2023. As I have taken on SysAdmin duties in other applications (such as Jira, Confluence, Bitbucket, qTest, Vera, Datadog, and other apps),…
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User Subscription Model: Non Admin access to Users Seat Type
Hello, I am a System Admin and want to provide assistance for Workspace Admins at my company with regards to User Seat Types. From this help article: https://help.smartsheet.com/articles/520104-share-sheets-reports it mentions this: "Ensure that collaborators you’re sharing your sheet or report with have the right account…
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How do all users populate in a contact column as I type?
We connected our new account to SCIM and added in all employees in the company to Smartsheet. As we are using a contact column in a grid, those people are not populating as we start to type their name. We are not able to find information on why this is not working. Does a user have to accept an invitation and log in before…
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Allow system owners and system admins to view all assets
As one of the system admins, it is absurd to me that I cannot view or have access to all of the items created in my organization. We have over 11,000 reports, sheets, and dashboards and I can't see them. I have no visibility to if people are using our plan for their own personal use, or what kind of work is going on unless…
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Seat Request is here!
February 12, 2026 Today we’re introducing a Seat Request feature that gives users a clear way to request elevated access. This feature also lets Smartsheet System Admins maintain full control and get time back thanks to two streamlined approval workflow options: Option 1: Native Seat Request – Users can submit Member seat…
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New Smartsheet web login experience - now generally available!
February 03, 2026 (AU region) February 5, 2026 (EU region) February 9, 2026 (US region)* ____________________________________________________________________________________________________________________ Update (Feb 11, 2026 at 1:40 PM PT): We have rolled back the US region deployment of the updated web login experience…
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True-Up "Last Activity" Logic
The current logic behind the "Last Activity" column in the True-Up is not useful for performing True-Up nor ongoing reviews of licensed seats. I need to know when someone last made a modification to any sheet regardless of the level assigned to the modified sheet. In my case I have a project manager who is an owner on…
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SYSADMIN : Seat TrueUp Displays Incorrect Last Activity Date
I have uncovered an issue in the Users Seat screen for TrueUp. I have a licensed member who is currently showing as having not used or Modified anything within Smartsheet in 4 months. Upon further investigation, I pulled down the data from one of the SysAdmin reports and looked closer at her usage. She is a regular use of…
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List of email addresses contained in notifications to support Safe Sharing activation
Safe Sharing impacts both Smartsheet object sharing and notifications. We can run a sheet access report to determine which shares violate our intended Safe Sharing rules and proactively work with the owners to adjust them BEFORE implementing Safe Sharing however, we are completely blind when it comes to the email addresses…
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Upcoming changes to the Smartsheet login experience
(Updated March 17th, 2026) Smartsheet is relaunching our updated web login experience, and you'll soon notice an updated login page. This is a planned change; sign-in has been refreshed to make it clearer and easier to use, with a simplified layout and a more streamlined flow. What's changing Updated visuals and a cleaner…
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Automatically Identify, Notify, and Archive Inactive Smartsheet Assets
Problem Smartsheet environments quickly become cluttered with inactive Sheets, Reports, and Dashboards that are no longer viewed or updated. This creates confusion for users and significant overhead for admins, especially in large or regulated environments. There is currently no native way to automatically identify, notify…
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Changes to Smartsheet login experience: What admins should know
(Updated March 17th, 2026) Smartsheet is relaunching updates to our web login experience. These changes pertain only to the user login flow and do not affect authentication behavior, provisioning, or SSO settings. No action is needed – this refresh simply improves clarity and reduces friction during sign-in. What's…
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Help Article updates December 2025
Hello Community, We’ve published the following new content. New videos on these topics: How to Use Tags in Brandfolder in Tag Assets How to Create Automated Update Requests in Request updates with workflows And new Help articles, including: Create linked dropdown columns Smartsheet Control Center glossary Identify your…
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Session timeout controls for system admins - now generally available!
October 30, 2025 System Administrators in Business and Enterprise plans can now configure how long users stay signed in before being logged out for inactivity — anywhere from 15 minutes to 30 hours. This update makes it easy to align Smartsheet session policies with your organization’s security and compliance standards,…
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Safe Sharing Request Form & Automations?
I just returned home from ENGAGE and learned about Safe Sharing. The presenter mentioned there is a form that could be set-up for those to request someone be added to the Safe Share list for a set period of time and then have that sheet set-up with automations to alert someone if they need to be changed. I was wondering if…
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Greater control over users and budgets with Admin approval
October 27, 2025 Starting today, Smartsheet is introducing new Provisional Member settings in Admin Center, offering two options: a default setting that automatically downgrades all Provisional Members to a free seat at the end of their trial and an optional setting that automatically upgrades Provisional Members to paid…