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Changes to Smartsheet login experience: What admins should know
Smartsheet will be rolling out changes to our web login experience in early February 2026. These changes pertain only to the user login flow and do not affect authentication behaviour, provisioning, or SSO settings. This refresh improves clarity and reduces friction during sign-in. No action is required – users will simply…
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Seat Type and True-Up ページにアクティブユーザーが表示されない不具合について
現在、Smartsheet 管理画面の「Seat Type and True-Up」ページにおいて、アクティブユーザーが正しく表示されない不具合が発生しています。 【現象】- シートタイプレポートをダウンロードすると、対象ユーザーはリストに含まれている。- しかし、ブラウザ上の「Seat Type and True-Up」ページでは同じユーザーが表示されず、ライセンス付与や管理操作ができない。 【影響】- ライセンス管理の正確性が損なわれ、運用に支障が出ています。 【要望】- アクティブユーザーが正しく「Seat Type and True-Up」ページに反映されるよう、早急な修正をお願いします。-…
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Session timeout controls for system admins - now generally available!
October 30, 2025 System Administrators in Business and Enterprise plans can now configure how long users stay signed in before being logged out for inactivity — anywhere from 15 minutes to 30 hours. This update makes it easy to align Smartsheet session policies with your organization’s security and compliance standards,…
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WorkApp Admins
Just as Workspaces can have multiple Admins, can we make it possible for WorkApps to have multiple admins? It will make maintenance and adjustments easier to manage.
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Greater control over users and budgets with Admin approval
October 27, 2025 Starting today, Smartsheet is introducing new Provisional Member settings in Admin Center, offering two options: a default setting that automatically downgrades all Provisional Members to a free seat at the end of their trial and an optional setting that automatically upgrades Provisional Members to paid…
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Add users on seat types page
October 8, 2025 System Admins can now add users on the seat types and true-up page in Admin Center. This new feature saves System Admins time by enabling them to add individual users directly on the seat management page as well as add users in bulk via file upload. Users can be assigned paid Member or free Viewer seat…
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Automating Seat Management now generally available!
September 3, 2025 System Admins can now automate Provisional Member approvals through IT service management (ITSM) systems like ServiceNow, Atlassian, or Freshservice. The newly available integrations streamline seat management and reduce administrative workload for System Admins at organizations with large numbers of…
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I'm an Admin, why can't I delete an workspace or any of the sheets saved in that workspace?
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Merged: Access to all sheets for Smartsheet System Admins
This discussion has been merged.
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Merged: Junior Admin Role With Limited Rights
This discussion has been merged.
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WorkApps Expansion of Number of Admins
My team recently learned that we can only have one admin for a WorkApp, which is causing some challenges and concerns. The main challenge is that the only time the WorkApp can be edited is when that single person is in office. We want to roll out wider use of WorkApps, but we need the person who works 8am-5pm and the…
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User Report with Group Membership
We are managing our licensed members by using groups. How do I create a report of all the users with their group memberships?
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Resource Management with a Small Team
Hello everyone, I am currently in the middle of configuring RM for the IT team I work with. We are struggling with getting this views as it seems RM is more designed to showcase groups allocation. With our team being so small we don't have a real use to group people together (i.e we have 1 network engineer and developer.…
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System Admin or another role for Ability to View/Report on All Workspaces
Smartsheet needs a critical feature enhancement to align with industry-standard SaaS practices: grant System Administrators inherent visibility into and access to all workspaces within the organization. Currently, admins are severely limited in their ability to oversee and manage workspaces, relying entirely on individual…
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Merged: Customizeable Gantt Headers
This discussion has been merged.
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Merged: Add Multiple Admin Access to Workapps
This discussion has been merged.
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error to changed myself to owner
Hello smartsheet community, I am facing a problem with my smartsheet account. I am initially the license owner for my company, where during purchasing of smartsheet license, the use my email as the license purchaser. as attached on the picture above, the email is me, however when i want to change myself to owner, it popped…
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Major Security Risk: Please require users "Accept" invitation to shared Workspaces + Group Removal
Please upvote this recommendation if you agree with the urgency of a fix for this. Imagine the following scenario. in 5 minutes an anonymous Scammer creates a free Smartsheet trial account with a fake email address, and: They create a Workspace entitled "_Please Confirm Account and Remove this Workspace" They create a…
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Remove Resource Management Icon for all users when there is no subscription
Please allow us to hide icons, not applicable to our organization's subscription model, from users using the admin panel or automatically hide them for our company. Thanks! Isaac asked me to submit this feature request here: https://community.smartsheet.com/discussion/comment/466596#Comment_466596
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How to share WorkApps with view only colleagues on an enterprise plan?
Hello! We have an enterprise plan for our company and with 2 licenses on it. I have created a workapp to share some sheets and share a dashboard in one place. Yet I am not sure why I got this message from them when they tried to access it. Could you please help as from my understanding this should be free on the plan we…