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Superuser administrator access
I'm the system administrator for several digital tools in my company's IT department - including Smartsheet. I am Core Product certified and have been the Smartsheet system admin since 2023. As I have taken on SysAdmin duties in other applications (such as Jira, Confluence, Bitbucket, qTest, Vera, Datadog, and other apps),…
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User List
I am having trouble viewing all users and members in my account. I am able to see certain people in the Seat Types and True Up page but they are not showing in User Roles and Reports. I have attempted to search their name and looked through the different list views but they are still not showing. Any ideas on trouble…
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Create test environment for MFA/SAML implementation.
Currently, there does not appear to be a way to apply the MFA/SAML in a test environment prior to the organization-wide implementation of. This represents a problem because it is impossible to create training material and effectively support users after the implementation. This also may cause loss of access to the…
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Seat Request Setting
Good morning, this might be a stupid question but I'm at the point where I need to ask for guidance. I am the new Smartsheet Admin for my company and am getting my arms around all the admin tasks and settings. I saw the article about the new "Seat Request Setting" and I have it as the default, manage new Member seat…
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Allow system owners and system admins to view all assets
As one of the system admins, it is absurd to me that I cannot view or have access to all of the items created in my organization. We have over 11,000 reports, sheets, and dashboards and I can't see them. I have no visibility to if people are using our plan for their own personal use, or what kind of work is going on unless…
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Seat Request is here!
February 12, 2026 Today we’re introducing a Seat Request feature that gives users a clear way to request elevated access. This feature also lets Smartsheet System Admins maintain full control and get time back thanks to two streamlined approval workflow options: Option 1: Native Seat Request – Users can submit Member seat…
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Changes to Smartsheet login experience: What admins should know
(Updated March 17th, 2026) Smartsheet is relaunching updates to our web login experience. These changes pertain only to the user login flow and do not affect authentication behavior, provisioning, or SSO settings. No action is needed – this refresh simply improves clarity and reduces friction during sign-in. What's…
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Seat Type and True-Up ページにアクティブユーザーが表示されない不具合について
現在、Smartsheet 管理画面の「Seat Type and True-Up」ページにおいて、アクティブユーザーが正しく表示されない不具合が発生しています。 【現象】- シートタイプレポートをダウンロードすると、対象ユーザーはリストに含まれている。- しかし、ブラウザ上の「Seat Type and True-Up」ページでは同じユーザーが表示されず、ライセンス付与や管理操作ができない。 【影響】- ライセンス管理の正確性が損なわれ、運用に支障が出ています。 【要望】- アクティブユーザーが正しく「Seat Type and True-Up」ページに反映されるよう、早急な修正をお願いします。-…
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Session timeout controls for system admins - now generally available!
October 30, 2025 System Administrators in Business and Enterprise plans can now configure how long users stay signed in before being logged out for inactivity — anywhere from 15 minutes to 30 hours. This update makes it easy to align Smartsheet session policies with your organization’s security and compliance standards,…
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WorkApp Admins
Just as Workspaces can have multiple Admins, can we make it possible for WorkApps to have multiple admins? It will make maintenance and adjustments easier to manage.
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Greater control over users and budgets with Admin approval
October 27, 2025 Starting today, Smartsheet is introducing new Provisional Member settings in Admin Center, offering two options: a default setting that automatically downgrades all Provisional Members to a free seat at the end of their trial and an optional setting that automatically upgrades Provisional Members to paid…
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Add users on seat types page
October 8, 2025 System Admins can now add users on the seat types and true-up page in Admin Center. This new feature saves System Admins time by enabling them to add individual users directly on the seat management page as well as add users in bulk via file upload. Users can be assigned paid Member or free Viewer seat…
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Automating Seat Management now generally available!
September 3, 2025 System Admins can now automate Provisional Member approvals through IT service management (ITSM) systems like ServiceNow, Atlassian, or Freshservice. The newly available integrations streamline seat management and reduce administrative workload for System Admins at organizations with large numbers of…
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I'm an Admin, why can't I delete an workspace or any of the sheets saved in that workspace?
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Merged: Access to all sheets for Smartsheet System Admins
This discussion has been merged.
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Merged: Junior Admin Role With Limited Rights
This discussion has been merged.
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WorkApps Expansion of Number of Admins
My team recently learned that we can only have one admin for a WorkApp, which is causing some challenges and concerns. The main challenge is that the only time the WorkApp can be edited is when that single person is in office. We want to roll out wider use of WorkApps, but we need the person who works 8am-5pm and the…
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User Report with Group Membership
We are managing our licensed members by using groups. How do I create a report of all the users with their group memberships?
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Resource Management with a Small Team
Hello everyone, I am currently in the middle of configuring RM for the IT team I work with. We are struggling with getting this views as it seems RM is more designed to showcase groups allocation. With our team being so small we don't have a real use to group people together (i.e we have 1 network engineer and developer.…
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System Admin or another role for Ability to View/Report on All Workspaces
Smartsheet needs a critical feature enhancement to align with industry-standard SaaS practices: grant System Administrators inherent visibility into and access to all workspaces within the organization. Currently, admins are severely limited in their ability to oversee and manage workspaces, relying entirely on individual…