Control Center-Generated Report Issue

vzarzycki

Hi - curious if anyone else has ever come across this - not sure if it's an issue or if it's something in the configuration that I am doing wrong.

We have a control center solution that uses Dynamic Report scope to add the reports for newly provisioned items into a blueprint-level summary report. We have them grouped by sheet name to show the different program plans; however, some of the items just show up under 'Program Plan' which is not the full sheet name (it's actually the name of the object in the admin blueprint folder). The items below under Program Plan header are actually 4 different program plans. When I look at the individual folder and sheets for that program plan, they all have the full name. Any idea why they don't show up with the full name as the sheet name? Screenshot below.

Thank you!

Georgie

Hi @vzarzycki,

I’ve been unable to reproduce this issue on my end. From your screenshot, it seems that the most likely causes are either:

• Blueprint items are being pulled into the report, which is why the sheet names are simply “Program Plan” - but it seems strange that there would be 4 items of the same name
• That the naming convention did not work for some reason when these 4 projects were provisioned, and then the sheets have been renamed in Smartsheet, meaning that Control Center doesn’t see them as the correct sheets

I would highly recommend opening a Support ticket so that the team can investigate this further and determine the exact sheets being used in the report as well as reviewing your blueprint configuration - they’ll be able to communicate with you via private channels to fully investigate the issue.

Thanks,

Georgie

vzarzycki

Thanks Georgie - I appreciate it! The really weird thing is that each of the program plans actually have a different sheet name than just 'Program Plan'. It's not pointing back to the blueprint program plan.

I'll try to throw in the ticket. Thanks for your help!