Overwritten Sheet

moskal

I accidentally overwrote an entire sheet that was linked to dashboard metrics thinking I had "saved as new". Is there a way to revert back to a previously saved version of the sheet, since Smartsheet is a cloud based tool? I have contacted support with no answer in several days. 

Thank you

p_bureau

Hi,

 

If you didn't plan a scheduled back-up, then I'm pretty sure you are screwed... There is no direct way to get a sheet back from a specific moment.

 

Please let me know if you have some news from the support!

 

Best regards,

 

Paul.

Brad Jones

Sadly, Smartsheet does not have real backup solutions for the customers.  You can back up to an Excel sheet on a schedule, but it's values only - most formulas and some formatting will be lost - and the sheet/cell history is completely toast.

Smartsheet can sometimes restore a snapshot of a sheet, if you contact them quickly enough.  Not sure what the 'statute of limitations' is on how far back you can go.  And, having never had to recover a sheet through them - not sure how much of the sheet data/meta-data will be restored.

Your best bet is to call them.  Emails travel at light speed, but are are almost always resolved slower than a good old fashioned phone call.