contacts

Kristy Moreno

I have entered my smartsheet contacts manually including their email and name. Afterwards when using my contacts to send out update requests, only the email for the person is displayed for about 1/2 my list, the other 1/2 has both email and name. This display changes at times. I have edited their contacts and added the name back in but it does not hold. Is there any fix for this?

Shaine Greenwood

Hi Kristy,

See this prior community post on this: https://community.smartsheet.com/discussion/how-do-i-remove-erronous-contacts-all-contacts-repository

It's possible that the contact is duplicate and is typed a different way in some of the cells in your Contact column.

Remove duplicates and make sure the version of the contact which has the name and email persists.

Double-check all of your sheets if they're assigned on multiple sheets!

Fabien Soullier

If the error persists try to change the column property to Text/Number and then back to Contact List.