Suppress SmartSheet Account Holder's Name

edited 06/14/22 in Add Ons and Integrations


I'm using Smartsheet as one part of an integration with JitBit, using Zapier to integrate the two.

I've created a Smartsheet form on our company intranet for managers to complete when a new person is hired.

The way it works is:

  1. form is populated with new hire information
  2. a new row is created in Smartsheet
  3. a new Jitbit Helpdesk ticket is created which routes to specific groups

The problem is by the time it creates the ticket, the form creator's name (mine) shows up as "logged by", essentially showing that I am the one who created the ticket, which I didn't. 

I realize that this may have to be suppressed somewhere other than Smartsheet, but I wanted to check here first.

Also, if anyone out there has experience integrating Smartsheet - Zapier - JitBit, I'd love to ask a few question of you.

Thanks in advance!