Automated Alerts and Actions - customize "From" in email?
When we have automated alerts and actions based on triggers the email displays from: Smartsheet Alerts & Actions (automation@smartsheet.com). Is it possible to customize this?
When I manually send an update request the email display shows as my name via Smartsheet - this is better. Ideally for the automated alerts we'd like to customize the display so people don't overlook the message.
Comments
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Hi,
Unfortunately, it isn't possible to customize it.
Please submit an Enhancement Request when you have a moment.
I think that the manual sent update request shows the name because it's not automated and you are the one sending it. When it's automated there is no way of knowing who the sender is.
I hope this helps you!
Best,
Andrée Starå
Workflow Consultant @ Get Done Consulting
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Hello, are there any updates on this? Are you able to change the display name of the automation emails, so it won't necessarily be from 'firstname lastname via Smartsheet'? Please let me know. Thank you.
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Have a look at this post for information about the recent change and for possible workarounds.
Would any of those options work/help?
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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