cannot download attached files

jenchicchi

The sheet that I have shared with a colleague has attached mp4 files but he cannot download them. The download option is grayed-out.

His permissions are set to: Editor-can share.

When he clicks to download, it asks him to log in with his Google account (as shown in the screenshot).

Does anyone know how I can change permissions so that he can download a file from the sheet?

Alejandra

Hello,

There currently isn't a way to download attachments from online resources like Google Drive to your computer from Smartsheet. When you have a moment, please submit a Product Enhancement Request to let our Product team know that you'd like to have this functionality. To open these documents, you'll need to click on the attachment name.

In order to view a document from Google Drive, Google requires you to log into your Google account with your username and password.

If needed, more information on this can be found these Google Help articles:

• View & open files: https://support.google.com/drive/answer/2423485?hl=en
• Share files from Google Drive: https://support.google.com/drive/answer/2494822

More information on attachments in Smartsheet can also be found here: https://help.smartsheet.com/articles/518406-attachments-from-google-drive-onedrive-dropbox-box-evernote-egnyte-url