Update Request Glitch
For the past 3 days, our update requests have been going out with glitches. When our staff presses the blue button to open up the form, instead of seeing the row information we sent out, they see pages of the text that we put in the message body of the email asking them to fill out the form. So if a request sends out 5 rows, they're getting 5 pages of email instructions instead of actual information that they need to see and fill out on the form.
Anyone else have this or know a workaround? Still waiting to hear back from Support.
Sending the rows manually as update requests is not feasible because of the sheer number of rows and recipients. It's happening across multiple sheets. And not with everyone, only a few. The rules are based on sending requests to contact columns once something gets checked off, and the contact names are based on a VLOOKUP that pulls from another sheet.