Update Request Glitch

SYSPKSYSPK
edited 12/09/19 in Using Smartsheet
12/06/19 Edited 12/09/19

For the past 3 days, our update requests have been going out with glitches. When our staff presses the blue button to open up the form, instead of seeing the row information we sent out, they see pages of the text that we put in the message body of the email asking them to fill out the form. So if a request sends out 5 rows, they're getting 5 pages of email instructions instead of actual information that they need to see and fill out on the form.

Anyone else have this or know a workaround? Still waiting to hear back from Support.

Sending the rows manually as update requests is not feasible because of the sheer number of rows and recipients. It's happening across multiple sheets. And not with everyone, only a few. The rules are based on sending requests to contact columns once something gets checked off, and the contact names are based on a VLOOKUP that pulls from another sheet.

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Comments

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi,

    Strange!

    Can you maybe share some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, [email protected])

    I hope that helps!

    Have a fantastic weekend!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    work-bold

     

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

  • We recently made an often-requested improvement to Update Requests to include the subject and message of the request in the update request form itself. However, it should not be repeating that message or subject multiple times. I tried to reproduce the behavior that you're describing by selecting multiple rows and sending a manual update request. I did not see the message and subject being duplicated. If you haven't figured this out yet, feel free to use this link to setup time with me to review.

  • Thank you. Support got back to me saying it's a glitch when the message body is too long. I had to shorten the message.

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    @SYSPK Thanks for sharing and glad that you got it working!

    Happy Holidays!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

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