Contact List Drop Downs

edited 12/09/19 in Smartsheet Basics

Hi all,


We have contact columns that we are trying to add hundreds of contacts too. The number is not above the limit specified by Smartsheet that I found; however, names continuously disappear. For example, User A may be able to drop-down and select John Doe as the main contact, but User B can't even see John Doe as an option. Has anyone else ran into this issue?


Thank you all for your help.


  • L_123
    L_123 ✭✭✭✭✭✭

    User A might have John Doe as a personal contact while User B does not. Check to see if John Doe is associated with your account, and if not, invite him. All of your users will see  him after acceptance of the invite.

  • Yes, all users in the contact columns are a part of our Enterprise account. 

  • Paul Newcome
    Paul Newcome ✭✭✭✭✭✭

    I would suggest reaching out to support. I have noticed some of my sheets getting a little "buggy" these past few days. I haven't been able to pinpoint where the issue is coming from yet though.