New Community

Paul Newcome

Has anyone else noticed that old posts that were yet unanswered have been closed? I know that a lot of things were moved to archive, but I never got a notification or anything that any of mine were closed.

I am still trying to learn this new layout, so maybe I am missing something, but shouldn't unanswered posts have been left open? Were users alerted that their unanswered questions have been closed and they would need to start a new discussion?

I am still going through the introductory posts and learning this new layout, but so far I haven't had too many issues...

Thoughts/comments anyone?

Andrée Starå

If I'm not mistaken they did inform that the old community posts would be set to read-only mode. That said, I would like the ability to answer old posts as well because there were unresolved questions.

Paul Newcome

@Andrée Starå

I do remember seeing that somewhere now that you mention it. I guess I just wasn't expecting EVERYTHING before the conversion to be archived.

I had actually made a list of community posts I wanted to provide feedback/solutions to before the Community went to read only last week. Even the posts that were made right before the conversion have been changed to Read Only.

I didn't receive a notification that any of my questions had been changed to Read Only, but most of my actual posts were a little on the older side.

I know this Community can house a huge amount of knowledge and support, and I just don't want to see new people move away from the Community because their first post never got answered.

Gwyneth C

@Paul Newcome It's true that older posts were Archived. If you see a post there that still contains relevant information and needs an answer, please flag it for a moderator to review. We can either move it out of the Archive or split off the unanswered question. Basic steps to do that are in this FAQ post (follow the process for "Report a post").

https://community.smartsheet.com/discussion/64738/faq-how-do-i-post-a-question-edit-or-delete-my-post

If you see a post that's not in Archive and still indicates that it's Closed for comments, please flag that as well. That's not expected behavior here.

Paul Newcome

@Gwyneth C

Thanks for the info! I will take a look at the ones I had saved to answer when the Community came back up and will flag for moderator review.

Gwyneth C

Also ... just FYI that I moved this post to the "Welcome to Community" Category. (Categories are new for all of us; we're getting used to the newness too!)

Paul Newcome

@Gwyneth C,

Thanks!

The only options I am able to select as a category whether it be for asking a question or starting a new discussion are:

Using Smartsheet

Formulas and Functions

Premium Apps and Integrations

API & Developers

I am not able to select any of the other categories.

Gwyneth C

@Paul Newcome Whoops. You are right ... Welcome is available to Admins and Moderators only. Derp. Sorry about that.

Paul Newcome

@Gwyneth C

Haha. No worries. Thanks for all your info!