redirection of automation@smartsheet.com to receive incoming emails

Stephen OBrien

I have set up an approval workflow for staff to request IT support from an external provider. A Manager approves the request and on doing so the line is sent to the help desk of the IT company. The IT company has an auto responder email that confirms that have received the request and the email responder starts the dialogue process. The problem is the auto response goes back to automation@smartsheet.com. Is there a way to redirect emails going back to automation@smartsheet.com so that the auto responder can arrive at an inbox within our company ( preferably back to the Approver Manager in the workflow)

Andrée Starå

Hi Stephen,

Unfortunately, it's not possible at the moment, but it's an excellent idea!

Please submit an Enhancement Request when you have a moment to have your vote added

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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