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Sender of Workflow emails

Hello,

we are currently working on an solution where we need to collect input from users outside our organization.

While the workflow works fine, emails appear as send from "automation@smartsheet.com". To make it more likely for users to respond to our request, we would prefer it being send from one of our company accounts.

My question is: can the sender of the workflow emails be changed anywhere?

Thank you very much and have a great day,

Lukas

Best Answer

Answers

  • Community Champion

    Hi Lukas,

    It depends. What kind of Workflow emails is it?

    I hope that helps!

    Be safe and have a fantastic week!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: andree@workbold.com | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.

  • Hi Starå,

    thank you very much for your quick response. To answer your question: these are update requests.


    Best wishes,

    Lukas

  • Thank you very much - I must have missed this item.

    I checked and as mentioned in the notification, while the sender is still "automation@smartsheet.com", I'm now the reply-to address.

    We'll need to see how to arrange ownership for our specific case but this is very much a step forward.

    Thank you very much for your help and have a great day,

    Lukas

  • Community Champion

    Excellent!

    Happy to help!

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: andree@workbold.com | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.

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