Sender of Workflow emails

Lukas Marsoner

Hello,

we are currently working on an solution where we need to collect input from users outside our organization.

While the workflow works fine, emails appear as send from "automation@smartsheet.com". To make it more likely for users to respond to our request, we would prefer it being send from one of our company accounts.

My question is: can the sender of the workflow emails be changed anywhere?

Thank you very much and have a great day,

Lukas

Andrée Starå

Happy to help!

it shouldn't show that anymore. It should show the sheet owners information.

More info:

https://community.smartsheet.com/discussion/67525/upcoming-changes-to-our-automated-notifications-live-today-17th-april-2020

When did you last try it?

Andrée Starå

Hi Lukas,

It depends. What kind of Workflow emails is it?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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Lukas Marsoner

Hi Starå,

thank you very much for your quick response. To answer your question: these are update requests.

Best wishes,

Lukas

Andrée Starå

Happy to help!

it shouldn't show that anymore. It should show the sheet owners information.

More info:

https://community.smartsheet.com/discussion/67525/upcoming-changes-to-our-automated-notifications-live-today-17th-april-2020

When did you last try it?

Lukas Marsoner

Thank you very much - I must have missed this item.

I checked and as mentioned in the notification, while the sender is still "automation@smartsheet.com", I'm now the reply-to address.

We'll need to see how to arrange ownership for our specific case but this is very much a step forward.

Thank you very much for your help and have a great day,

Lukas

Andrée Starå

Excellent!

Happy to help!