Workflow not sending emails
I have a very simple workflow that is not sending email when rows are added. I have been testing with me doing the entry and I don't get emails. My notifications and Automation Permissions are correctly set.
Can anyone provide insight or suggestions?
Answers
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Hi @Gary Norton
Do you receive the notification in Smartsheet, or don’t you receive those either?
I hope that helps!
Be safe and have a fantastic weekend!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Perhaps it was on the Smartsheet server side early Sunday morning it was not working but it is now.
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Excellent!
Let me know if that isn't the case, and I'd be happy to help!
✅Please help the Community by marking your post with the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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HI
I am having the exact problem. Any help would be greatly appreciated. I am getting the alerts within Smartsheet but not the emails.
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Hi @Nataly Hart
I answered in you other post. I've pasted the answer below.
First, make sure that you have allowed yourself to receive notifications properly in your Personal Settings (circle/profile in the upper right corner) and secondly check the Permission setting for the Automations. (cog in the top right corner in the Automation overview)
If the settings are ok.
Do you get the email alerts for other notifications from Smartsheet?
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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I am getting this same problem. I have all settings set up properly to allow emailed updates, even when I make changes. I am receiving notifications within Smartsheet, usually, but no emails are going out to anyone.
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Have a look at this post for information on recent changes to email domains that might be why it is not working.
Did that work/help?
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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I am having a similar issue..people are getting the alerts in smartsheet, but not the email.
I have tried multiple initial Triggers "When rows are added..." and "When rows are added and changed."
I have adjusted my ALERT SOMEONE settings for "SEND TO SPECIFIC PEOPLE" and to "SEND TO EVERYONE SHARED WITH THE SHEET."
The only difference I can find is that those who have received the emails are EDITORS of the sheet. Those who haven't received the emails only have VIEW access.
What am I missing, or is this a system setting depending on access type?
Any help is appreciated!!
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Did you get it working?
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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yes i did get it to work
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SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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I have been having the same problem for a few weeks now. All of my permissions and notifications are set up correctly. I receive notifications in SmartSheet and on mobile, but nothing via email.
I need to test the workflows to see how the notifications show up in emails.
Any suggestions?
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I am having the same problem. No emails are being sent. My permissions seem ok.
@Gary Norton How did you solve it?
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I am having this problem tonight, and it is so frustrating! Please help!
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