Workflow not sending emails

05/17/20
Answered - Pending Review

I have a very simple workflow that is not sending email when rows are added. I have been testing with me doing the entry and I don't get emails. My notifications and Automation Permissions are correctly set.

Can anyone provide insight or suggestions?



Answers

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi @Gary Norton

    Do you receive the notification in Smartsheet, or don’t you receive those either?

    I hope that helps!

    Be safe and have a fantastic weekend!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Perhaps it was on the Smartsheet server side early Sunday morning it was not working but it is now.

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    @Gary Norton

    Excellent!

    Let me know if that isn't the case, and I'd be happy to help!

    Please help the Community by marking your post with the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • HI

    I am having the exact problem. Any help would be greatly appreciated. I am getting the alerts within Smartsheet but not the emails.

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi @Nataly Hart

    I answered in you other post. I've pasted the answer below.

    First, make sure that you have allowed yourself to receive notifications properly in your Personal Settings (circle/profile in the upper right corner) and secondly check the Permission setting for the Automations. (cog in the top right corner in the Automation overview)

    If the settings are ok.

    Do you get the email alerts for other notifications from Smartsheet?

    I hope that helps!

    Be safe and have a fantastic week!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • I am getting this same problem. I have all settings set up properly to allow emailed updates, even when I make changes. I am receiving notifications within Smartsheet, usually, but no emails are going out to anyone.

  • Andrée StaråAndrée Starå ✭✭✭✭✭
    edited 08/11/20

    Hi @Daniel Pearson

    Have a look at this post for information on recent changes to email domains that might be why it is not working.


    Did that work/help?

    I hope that helps!

    Be safe and have a fantastic week!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • I am having a similar issue..people are getting the alerts in smartsheet, but not the email.

    I have tried multiple initial Triggers "When rows are added..." and "When rows are added and changed."

    I have adjusted my ALERT SOMEONE settings for "SEND TO SPECIFIC PEOPLE" and to "SEND TO EVERYONE SHARED WITH THE SHEET."

    The only difference I can find is that those who have received the emails are EDITORS of the sheet. Those who haven't received the emails only have VIEW access.


    What am I missing, or is this a system setting depending on access type?


    Any help is appreciated!!

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    @Tim Cox

    Did you get it working?

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • yes i did get it to work

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    @Gary Norton

    Excellent!

    What was the solution?

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • karen_berardkaren_berard ✭✭✭✭✭

    I have been having the same problem for a few weeks now. All of my permissions and notifications are set up correctly. I receive notifications in SmartSheet and on mobile, but nothing via email.

    I need to test the workflows to see how the notifications show up in emails.

    Any suggestions?

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