Control Center - Automation (Auto Provisioning)

Emmy Anderson

First question in the SS community :)

I set up an automation config in SCC but haven't seen anything actually get provisioned yet.

The automation config is enabled in SCC.

The intake sheet does have rows that are marked as "ready to provision" via a check box.

I've deleted and re-created the automation config with no luck.

I've also looked at every row & column in the config sheet that controls the blueprint I have selected for the automation. Am I missing a step somewhere?

Andrée Starå

@Emmy Anderson

Glad to hear that it's working!

Sometimes it's just a reset that is needed. 😉

Andrée Starå

Hi @Emmy Anderson

I hope you're well and safe!

What do you do after the checkbox, "ready to provision" is checked?

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Emmy Anderson

@Andrée Starå There is a formula that checks the box based on the specific criteria I set. I want the SCC automation config to then provision those rows based on the blueprint templates so that I no longer have to manually provision. Smartsheet did enable the automation section in control center but I’m not sure if there was something else I needed to do besides set up the automation config. I don’t see any errors in the logs but I’m also not seeing anything in the queue.

Andrée Starå

@Emmy Anderson

Strange!

I'd recommend checking with Smartsheet, so it's configured correctly.

Let me know how it goes.

Emmy Anderson

@Andrée Starå The Automation started working now, I didn’t change anything but disabled and enabled one last time and it worked 😊

Andrée Starå

@Emmy Anderson

Glad to hear that it's working!

Sometimes it's just a reset that is needed. 😉

Alessandra

Hi,

I'm facing the same kind of issue and auto provisioning doesn't work.

Any advice?

Thanks a lot,

Alessandra

Andrée Starå

https://community.smartsheet.com/discussion/comment/446297#Comment_446297

Hi,

I hope you're well and safe!

Do you get an error message?

I hope that helps!

Be safe, and have a fantastic day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅ Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!

Alessandra

Hello @Andrée Starå

yes, I got this error message this morning;

Thank you for your kind support!

Best,

Alessandra

Andrée Starå

https://community.smartsheet.com/discussion/comment/446447#Comment_446447

Happy to help!

Strange!

I've never seen that error message before.

If you haven't already, I recommend submitting a support ticket through the new Smartsheet Support Portal.
Would that work/help?

Feel free to return and report what the issue was.

✅ Remember! Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!

Alessandra

Thank you @Andrée Starå.

In the end, I removed Intake Advanced Options and the auto provisioning started working.

I don't know why but some email addresses caused the error message.

Now SCC works perfectly.

Alessandra

Andrée Starå

https://community.smartsheet.com/discussion/comment/446674#Comment_446674

Excellent!

Happy to help!

I'm glad to hear you figured it out. Thanks for sharing the solution.

✅ Remember! Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!