How to stop Auomations from combining two form entires


I have a Smartsheet form that when submitted triggers and automated email. However, if two forms are filled out within a minute or two of each other it combines both entries into one automated/combined email that is sent out. I want each form submitted to have its own automated email, how do i turn off the "combined" automations. I already have the settings turned to "when triggered." These forms are ingested into a workflow, so combing two forms into one automated email is problematic. Any help is appreciated.

Best Answer

  • Andrée StaråAndrée Starå ✭✭✭✭✭
    Accepted Answer

    Hi @Suzy Schreiber

    I hope you're well and safe!

    You can force them to send separately (up to 6 submissions) by using the Placeholder feature.

    More info.

    More info: 

    Placeholders will generate separate notifications when using placeholders with Alert or Update Request actions in change-based workflows if six or fewer rows are triggered simultaneously. If seven or more rows are triggered at once, the custom subject and body will be removed.

    Would that work/help?

    I hope that helps!

    Be safe and have a fantastic week!


    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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