Jira Connector: Where did the lightning bolt shortcut go?

Cricket

There used to be a jira connector shortcut that looked like a lightning bolt on the vertical menu that seems to have disappeared for everyone at my company. Does anyone know how to get this back?

Genevieve P.

Hi @Cricket

This is a recently reported issue that our Support team is looking into and working to resolve. The icons for accessing Connectors are temporarily unavailable from within the main Smartsheet app as you have found, however, all systems are still functional and you can access the JIRA connector directly through this URL: https://connectors.smartsheet.com/c/jira

Cheers,

Genevieve

Genevieve P.

Hi @Cricket

This is a recently reported issue that our Support team is looking into and working to resolve. The icons for accessing Connectors are temporarily unavailable from within the main Smartsheet app as you have found, however, all systems are still functional and you can access the JIRA connector directly through this URL: https://connectors.smartsheet.com/c/jira

Cheers,

Genevieve

Tanya Pammy

Hi Genevieve P. ,

Is there any update on this topic? We see that the icons are still not visible for both JIRA & Salesforce.

Thanks,

Tanya.

Genevieve P.

Hi @Tanya Pammy

The Connectors are currently fully operational, however there is some ongoing maintenance as of April 11, 2022, which has temporarily disabled the icons in-app. You can still access the JIRA and Salesforce connectors directly from the URLS:

• https://connectors.smartsheet.com/c/jira/login
• https://connectors.smartsheet.com/c/salesforce/login

The in-app buttons will be re-enabled after the maintenance has been completed, which we expect to take at least a few days.

You can find more information on our Status Page: https://status.smartsheet.com/

Cheers,

Genevieve