Licenced User not recognised as registered
I'm the only licence holder on our company account. I've attempted to create a new sheet but I receive a message saying I can't do this as I'm not a licenced user. My main page on Smartsheet also has a message that I have limited access to Smartsheet and I need a licence to gain full access.
My User Info confirms I'm the System Administrator, I'm a licence holder, etc.
Anyone see this before? Any help is appreciated!