Workflow not working

axelrodo

Hi all,

We've put a workflow together (see picture attached). The plan is as follows:

1. a volunteer fills out online form (see attached) and selects a community group (A, B or C) to support with current flooding issues.

Automation email alert.PNG

axelrodo

Looks like only one attachment was uploaded so attaching the other screenshots here.

axelrodo

looks like it takes only one! So here's the last one, which is the headings of our volunteers' list.

Andrée Starå

Hi @axelrodo

I hope you're well and safe!

Can you elaborate on what you need help with?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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axelrodo

Hi Andree,

that's bizarre, 2/3 of my question vanished! So, where was I? here we go:

1. a volunteer fills out online form (see attached) and selects a community group (A, B or C) to support with current flooding issues.
2. to each community group corresponds a specific email to receive the volunteer's submission.
3. the workflow directs the volunteers' details captured in the volunteers table (under the column "community group" as per the headings attached) directly to the selected community's group email (as in the workflow).
4. But nothing as such is happening. I, even, don't get an alert. Why is that?

Andrée Starå

@axelrodo

Try changing the Trigger to when rows are added and remove the condition.

Did that work?

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

axelrodo

Hi Andree, no it doesn't :-(

axelrodo

I've uploaded another screenshot of the test workflow.

When I select Axel as a community group the form, when submitted, should automatically send me an email and change the value in the "Matched" column (which has the two options "unmatched" and "matched") to "matched"; but it doesn't either.

Workflow Axel not working.PNG