Licensed User Cannot Access Data Shuttle

_Genevieve Evans

Hello!

I am the System Admin for my company's Smartsheet account and I have given a licensed user access to all of our Premium Apps, but they are unable to see Data Shuttle. Any idea as to why this is happening and how I can fix it?

Andrée Starå

Hi @Genevieve Evans

I hope you're well and safe!

Ask them to try and log in with the direct link first, and then I think it will show up.

Did that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Danielle Wilson

Hi @Genevieve Evans,

Andrée is absolutely right - hopefully you figure this out already but Smartsheet has a bit of a quirk where often the premium app will not show up in the launcher (which you shared a screenshot of) until the user goes directly to the premium app URL and logs in there for the first time.

In this case they would want to go to https://datashuttle.smartsheet.com/

Best!

Danielle

Product Marketing Manager, Smartsheet