The 'Send' and "Send Update Request...' functions are not working for our licensed users.

05/29/20
Answered - Pending Review

Did something change? We rely quite heavily on these functions.

Any insight would be appreciated.

Thank you very much!


Answers

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi Lisa,

    What happens when they try to use them? Do they get an error message?

    I hope that helps!

    Be safe and have a fantastic weekend!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

  • No error message on the screen.

    The recipient never receives a message. It started yesterday. (Took a while to figure out people weren't receiving their notifications.)

    We just tested it, again, and nothing. The messages aren't going out.

    Thanks for the quick response!

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Happy to help!

    So they can trigger the action, but then nothing happens?

    Strange! There isn't anything reported on Smartsheet Status page so if you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

    Let me know how it goes!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

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