Disable License Request Features

I would like to second this. I have hundreds of requests from users who simply click the button because they can.

I understand Smartsheet looking at this as an easy way for users to request licenses. But the impact as an admin who needs to maintain proper license counts is just the opposite - it is not making things easier for us. I think the best solution is to make it an admin setting to show or hide this button, allowing each admin to determine what works best for their organization.

Yep, this is a huge pain point.

On 1/18/2023, Smartsheet responded: "This change is not part of our current plan.... We think it's important to make sure our unlicensed users have a clear path to requesting a license."

The use of "our unlicensed users" makes it sound like from Smartsheet's perspective these are orphaned users, i.e. they are not members of any parent organization. If instead these users are unlicensed members of an admin's parent organization, can we agree that admins should have a vote around how to handle their licensing? In other words, once a member of an organization, they become less "Smartsheet's" unlicensed users and more "the Organization's" unlicensed users?

Here are two options that were suggested above after the latest comment from Smartsheet, on 1/20/2023 and 2/2/2023, respectively:

1. "make it an admin setting to show or hide this button" <--- could only apply to members of the admin's organization
2. "only [show] when people try to do something requiring a license. 'You have attempted an action that requires a license. If you need that functionality, click here to request a license.'"

FWIW, none of our other SaaS tools send the admin nuisance requests for licenses from unlicensed members, so maybe you could reconsider? Thanks!

The title speaks for itself.

Remove the "Upgrade" button and the "Request License" features on accounts that have licensed users. This is misleading, and causes a lot of issues for admins having to explain why it looks like we are missing licenses when in fact most of these users don't NEED a license. If you want to make this on by default, fine. But UX is more important than sales when we are already paying. Do better.

Isn't it obvious? The reason is simple: They seek to capitalize and profit off companies who don't know how to use their platform. For example, in the event a company doesn't know how to administer proper governance; with each licensed user associated with a cost? Those dollars add up. So, critically speaking it makes sense why they would not implement the features we all complain about.

BTW - I know this is the case because my university classmate works for them at their HQ. Again, they capitalize off companies and admins who do not know how to administer their platform. The end result? Bonuses + Commissions for Smartsheet.

Often times it's not even the amount of time that it takes to deny the request, it's the ill will that we deal with when we tell them that they don't need it for what they are planning to do. We spend more time with users that think they should have the full product even though they will never actually create sheets..